Frequently asked questions
HERE ARE THE ANSWERS TO THE QUESTIONS WE ARE MOST ASKED ABOUT OUR COMPANY
A new way to transfer money abroad
Sending money home with us is quick and easy, as well as cost-effective. Our one-off fee is all you will pay. No additional charges in the Philippines.
For Walk in Client MA Transworld staff will help you with your first transaction. Fill up the Registration Form and complete all the information such as your name, address and telephone number, as well as your beneficiarys name, address Mobile number and/or Account number. Bring a copy of your Passport or German Personalausweis.
Bank Transfer Download the Registration Form and Post Ident under New Clients. After filling-up completely the Registration Form, please bring it together with the Post ident and Reisepass/Personalausweis to Deutsche Post for Identification. The Deutsche Post will make the identification and they will send the documents to us. As soon as we received the documents, you will be informed of your Kundennummer, our Bank Account and your Verwendungszweck.
Online Transfer (soon coming) under Log in Area, click sign up for new clients. Fill up the Registration form. Download the Post Ident form and bring it to Deutsche Post for Identification. As soon as we received the form, we will send your username and password per Email.
You can pay directly in cash/bar to one of our offices..
For Bank transfer deposit your funds into MA Transworld GmbHs Trust account. Deposits can be made via cash or internet transfer. Please include the transaction fee in this amount; else we will deduct it from the amount deposited. As soon as your fund is already in our Trust Account, it will be transferred at the exchange rate on that day. To avoid delay of processing, Pease follow below sample of berweisungsschein:
The charges depend upon your preferred method of remittance and could vary.
Service charge for Walk in and Bank Transfer Clients:
|Types of Money Transfer||Delivery Period||Sending Amount in €||Fee in €|
|SSS Pag-Ibig and PhilHealth||1 to 2 banking days||any amount||7,00 Euro|
|Ayala, CDC, Century, Megaworld||1 to 2 banking days||up to 2.500,00 Euro per transaction||7,00 Euro|
|Deposit to any bank account in the Philippines||1 to 48 hours||10,00 Euro to 2.500,00 Euro||8,00 Euro|
|Deposit toany bank account in the Philippines||1 to 48 hours||2.501,00 Euro to 5.000,00 Euro||10,00 Euro|
|Cash Pick-Up at any Branches||1 to 24 hours||10,00 Euro to 200,00 Euro||9,00 Euro|
|Cash Pick-Up at any Branches||1 to 24 hours||201,00 Euro to 500,00 Euro||10,00 Euro|
|Door to Door/ Home Delivery in Metro Manila||1 to 2 working days||up to 150,000.00 Php per transaction||11,00 Euro|
|Door to Door/ Home Delivery in Province||1 to 3 working days||up to 150,000.00 Php per transaction||13,00 Euro|
For Walk in Clients
If you wish to send a higher amount, please transfer funds to our Trust Account. Please contact us. We will give you your transaction and bank details.
Bank Transfer clients
Transaction amount equivalent to Php 500,000.00 or 10.000,00 EUR/year needs to fill up a form with copy of the source of funds, for example:
If remittance is not delivered, credited to beneficiary account or unclaimed, we will send a notice of non-delivery to the sender. The notice indicates the reason why the remittance is not yet delivered/credited or picked up.
Common reasons of Pending transactions:
|Bank||Pick up||Door to door|
|Invalid account number||Name Differs from ID||Insufficient ID|
|Name differs/name mismatched||Insufficient ID||Name differs from the ID|
|Closed account||Wrong spelling of Name||Address not complete|
|invalid Currency (Dollar Account)||Unclaimed Remittance||Cannot locate Address
Consignee/Beneficiary not around
Cannot locate Address Consignee/Beneficiary not around Natural Calamities
Client must call MA Transworld GmbH regarding the delay of your transaction. One of the staff will verify the status. If the reason is on the above list, ask your beneficiary the correct account number, name or address. MA Transworld GmbH staff will make an amendment (Special Instructions/Changes). Please take note that amendment takes 1 to 3 banking days.
Nasa Mabuti po kayong kamay!!