Frequently asked questions

 

HERE ARE THE ANSWERS TO THE QUESTIONS WE ARE MOST ASKED ABOUT OUR COMPANY

A new way to transfer money abroad

Sending money home with us is quick and easy, as well as cost-effective. Our one-off fee is all you will pay. No additional charges in the Philippines.

1. IT IS MY FIRST TIME TO SEND REMITTANCE, WHAT SHALL I DO?

For Walk in Client MA Transworld staff will help you with your first transaction. Fill up the Registration Form and complete all the information such as your name, address and telephone number, as well as your beneficiarys name, address Mobile number and/or Account number. Bring a copy of your Passport or German Personalausweis.

Bank Transfer Download the Registration Form and Post Ident under New Clients. After filling-up completely the Registration Form, please bring it together with the Post ident and Reisepass/Personalausweis to Deutsche Post for Identification. The Deutsche Post will make the identification and they will send the documents to us. As soon as we received the documents, you will be informed of your Kundennummer, our Bank Account and your Verwendungszweck.

Online Transfer (soon coming) under Log in Area, click sign up for new clients. Fill up the Registration form. Download the Post Ident form and bring it to Deutsche Post for Identification. As soon as we received the form, we will send your username and password per Email. 

2. HOW DO I TRANSFER MONEY TO THE PHILIPPINES?
3. HOW MUCH IS THE COST OF FUNDS TRANSFER?
4. HOW MUCH IS THE LIMIT OF SENDING MONEY TO THE PHILIPPINES?
5. WHO WILL RECEIVE THE MONEY?
6. WHAT IF MONEY IS NOT DELIVERED/CREDITED TO ACCOUNT OR PICKED UP?
7. WHEN MY REMITTANCE IS NOT CREDITED/PICKED UP OR DELIVERED TO MY BENEFICIARY, WHAT SHALL I DO?